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Creating Solutions For a Repeat Customer at More Space Place – Austin, TX

Creating Solutions For a Repeat Customer at More Space Place – Austin, TX

More Space Place provides smart, attractive furnishing solutions, that save both space in the home and money in the budget. Families across the U.S. are enjoying the comfort and convenience they get with a new murphy bed, a custom closet, or a home office, garage, or laundry room solution.

More Space Place franchise owner Joanna McDonald talks about one family who was so pleased with the solutions they purchased from Joanna at her Austin, Texas store, that they came back again. And again!

More Space Place daughter room

“In 2007, these folks bought a queen-size Murphy bed for their combination craft room/office,” Joanna said. Their adolescent daughter tried the bed, loved it, and was soon sleeping every night in the craft room. Her parents decided to have the design team at More Space Place Austin design a pair of twin Murphy beds for their daughter’s room, complete with a built-in desk. “This furniture came together as a cohesive unit, and really created a great-looking space,” said Joanna.

She heard from this same family again in 2010, when they purchased a condominium near downtown Austin. This time, closets were the challenge presented to More Space Place – the master bedroom closet and three others. Joanna explains, “We used a natural maple laminate finish for a very clean look, one that was enhanced by the abundant natural light in this condo. Also, the drawers, hampers, and accessories we installed in these closets made them much more functional, and eliminated the wasted space we initially found there.”

More Space Place garageAnd last year, More Space Place Austin, TX received a third inquiry from this same family of very satisfied customers. The family’s children had grown up and begun to leave home, and mom and dad built their dream home in a neighborhood south of downtown Austin. On this project, Joanna and her team designed and installed two large master closets, three other closets, and a high-end garage organizing system.

Mom’s master closet included a custom-built island, space for a jewelry safe, bench seating, and cabinets with clear glass doors for displaying shoes. Dad was not to be outdone: his custom closet contained a gun cabinet, hutch drawers, and sliding shoe shelves. The garage features storage cabinets, a work bench, and epoxy flooring installed by a partner vendor.

Joanna McDonald points to this Austin-area family as just one example of the kind of loyal More Space Place customer that is created when quality products and superior customer service come together. “I feel very confident that the next time these folks have a need for what we offer, we’ll hear from them again,” she said. “When we gain this type of repeat business, we feel that we’ve done our jobs as a More Space Place franchise. We work with our clients to gain a complete understanding of their needs, then we design a custom solution. It’s a simple formula. This story shows that happy customers not only come back, but they also refer More Space Place – Austin, TX to their friends.”

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